JOB VACANCY FOR CAPACITY DEVELOPMENT ADVISOR, MTN NIGERIA

JOB VACANCY FOR CAPACITY DEVELOPMENT ADVISOR, MTN NIGERIA

Job Location: Lagos

Job Description:
He shall support the design of curriculum and the development of programmes, assist in ensuring all competencies have appropriate curriculum cover, assist in the development of competency-based training programs for the organisation, maintain the course catalogue and other training/development related records for the company, prepare pre-course assessments and advise suitability of persons for recommended training programmes throughout the organisation, act on research outcomes on performance of various departments and draw up training programs in agreement with the recommendations of each research outcome, provide performance consulting via pre-course competency assessment, program delivery and evaluation, manual Design

Note: The employment status is permannent and the job conditions is standard MTNN working conditions while the field work is less than 40% of total work hours. The qualified candidate shall be reporting to Learning Solutions Manager

Required Qualification and Skills:

• A good first degree preferably in the Social Sciences.
• Four years work experience preferably within the Human Resources environment
• Two years experience in training delivery

Expiry Date: March 19, 2012


Apply online here

MTN JOB VACANCY FOR MANAGER, VAS PROPOSITION AND PROMOTIONS-LAGOS, NIGERIA

Job Location: Lagos

The prospective candidate shall be responsible for

• Designing go-to-market strategy for all VAS Products and Service offerings
• Designing, developing, documenting, implementing and measuring a clear, well defined VAS Promotions Strategy (building on Products & Services roadmap per brand segment)
• Working with Brand Managers and Business Intelligence team to analyze customer needs and aspirations and drawing relevant insights for the development of compelling VAS propositions across segments
• Ensuring successful launch of VAS products and services and driving go-to-market execution
• Positioning MTN’s VAS propositions as best-in-class and best –in-market; bringing MTN VAS products to the forefront of available distribution channels to increase overall service adoption
• Driving uptake of VAS in each of the outlined segments and designing strategies to ensure high ARPU contribution from VAS across segments
• Providing input into business cases for proposed VAS products and services
• Creating VAS promotion requirements documents to facilitate implementation, including market requirement documents, descriptions, cases, storyboards and VAS flow diagrams
• Developing and executing communication strategy for VAS products in terms of adverts, promotions and events
• Maintaining a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to VAS.
• Working with Brand Managers, Product Managers, Business Intelligence, Research, Sales and Customer Operations to ensure and agree promotion objectives and desired user experience.
• Tracking revenue growth for VAS products
• Evaluating viability of identified partnering opportunities for complementary third-party products to broaden company’s VAS product portfolio.
• Collaborating closely with technical design and implementation teams to communicate promotional frameworks, understand the impact that these requirements have on the architecture and design of the product, and adjust requirements as appropriate to optimize return on investment
• Overseeing the design, development and implementation of business/operational tools and processes related to VAS promotions.

Required Qualification Skills:

• First degree in a related field (Possession of a MBA will be an advantage)
• 8 years work experience which includes 2 years in a supervisory or managerial capacity and minimum of 3 years managing product promotions
• Experience in collaborating with and influencing both internal and external stakeholders
• A good understanding of systems, networks and mobile telecoms and mobile applications
• Project Management Experience in telecommunications marketing or consulting will be an advantage

Note: The employment status is permannent and the job conditions is standard MTNN working conditions but may be required to work extra hours. The qualified candidate shall be reporting to General Manager, Data/VAS Marketing

Expiry Date:March 15, 2012

Apply online here

MTN NIGERIA JOB; VACANCY FOR ENTERPRISE ARCHITECT- LAGOS

Job Title: Enterprise Architect

Job Description:
• Undertake enterprise architecture integration projects and produce required documentation to facilitate design.
• Carry out research to determine the structure (architecture) of proposed systems,
• Serve as internal consultant to the business during product and project initiation requiring new or modified applications.
• Play active role in IS projects relating to systems upgrade, integration or deployment.
• Track technical progress of a project to ensure compliance with or enhancement of existing architecture or design.
• Proffer professional advice to the company on new and enhanced technologies to increase efficiency and reduce cost for MTNN.
• Proffer professional advice on systems architecture and design to project teams.

He will be reporting to Enterprise Architecture & Strategy Manager and may be required to work extra hours while the general MTNN working conditions remains.

Requirements: He must have
• A first degree in Computer Science, Information Technology/Systems or a related discipline from a reputable institution.
• 4 years total work experience including: experience in information systems architecture and/or design, project management experience, exposure to formal requirements and design processes, exposure to enterprise architecture frameworks.

The status of the employment is permanent

APPLY HERE

This vacancy expires on 30 December 2011

MTN NIGERIA CAREER VACANCY FOR CUSTOMER KNOWLEDGE ANALYST, LAGOS, NIGERIA

Position: Customer Knowledge Analyst

Job Description: S/he shall

• Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
• Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements
• Develop report specifications to obtain data as required from various data sources for various reports
• Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
• Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools
• Maintain computerized collection and track relevant data and appropriate records of research methods and results
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position
• Perform Customer Lifecycle Management data analysis and requests
• Provide support to campaign segmentation analyst as required
• Perform other job-related duties as assigned

He shall be reporting to Customer Knowledge Manager
The job condition is normal but extended working hours may be required. Employment status is permanent

Requirements
B.Sc in Statistics, Mathematics, Computer Science, Engineering or any of the other numerate/Social Sciences with minimum of 4 years experience in data mining/analysis using statistical Analytical System( SAS), problem solving and reporting/presentation. Experience in the telecommunications industry will be an added advantage

APPLY FOR THIS JOB HERE

Vacancy expiry date: October 26, 2011

JOB VACANCY FOR LEARNING SOLUTIONS MANAGER AT MTN NIGERIA, LAGOS

JOB VACANCY FOR LEARNING SOLUTIONS MANAGER AT MTN NIGERIA, LAGOS

Job Title: Learning Solutions Manager

Description: He shall design curriculum and develop programmes, ensure all role competencies in MTN Nigeria have appropriate curriculum cover, develop competency-based training/development plan for organisation, provide 100% curriculum covering MTN Nigeria Competency framework, update learning directories periodically to respond to business needs, make input into the development of training strategy and approach, manage training needs assessment for individual staff and organization in consultation with departmental heads and managers, determine micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal delivery, identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards, develop assessment methods and systems required for training needs assessment, manage training evaluation procedure using the Kirk Patrick evaluation methodology, conduct periodic training effectiveness survey, manage MTN Nigeria internal training school, manage MTN Academy programme delivery in Nigeria, ensure quality assurance on content development, allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer, manage the Corporate Induction programme, conduct annual training effectiveness survey, provide input for the Learning and Development budget, manage ITF compliance process, manage learning management reporting using the OLM effectively, manage the customer relations practitioner programme (CRPP), ensure appropriate programme selection and delivery for frontline competency development, develop and deploy learning strategy to support frontline capability (Customer Relations, Sales and Distribution), ensure competency upgrade for frontline staff to enable the achievement of MTN Nigeria customer experience strategy

He shall be reporting to Senior Manager, Learning Management. The job condition is standard and the employment status is permanent.

Requirements:

• B.Sc in the social sciences preferable.
• A recognized learning and development qualification. e.g. CIPD diploma
• Eight years work experience with 2 years within the learning function of a reputable organisation and two years experience in a supervisory/ managerial
• Experience in curriculum development

APPLY FOR THIS JOB HERE

Vacancy expires on 25 October, 2011

MTN NIGERIA JOB VACANCIES - Regional Logistics Operations Officer

Job Position: Regional Logistics Operations Officer

Job Description: The Officer shall be responsible for

• Raising stock requisitions based on daily and weekly splits as approved by RIS / RIM.
• Receiving handsets, simkits, recharge cards, POS materials and accessories ordered by Inventory Supervisor from the central warehouse and store it in B2B.
• Confirming condition and completeness of stock received.
• Ensuring that stock levels are maintained, reporting imminent stock-outs to Inventory Supervisor.
• Issuing simkits, recharge cards, POS materials and accessories to the Service Centres, Dealers and to Connect stores from B2B.
• Issuing stock requested on internal requisitions for staff starter packs, handsets and promotional/ gift items at the request of management.
• Issuinge replacement handsets and starter packs faulty when requested by S/C Controller following reports of DOA handsets and starter packs received by customers.
• Returning all DOA stock to Central warehouse
• Dispatching of all out bound stock from B2B (Hub) to required destinations (spokes) / TP Inventories.
• Processing requisitions from other B2Bs/Spokes ensuring accurate PODs are raised.
• Physical dispatchment of processed stock and ensure proper handover to the receiving B2B or Spoke.
• Timely processing and hand over TP stock to courier for onward delivery to TP inventory
• Notifying Site Security Supervisor on completion of TP for deliveries
• Issuing store is tidy and clean and that stock is secure at all times.
• Conducting daily stock count.
• Report all stock discrepancies and irregularities to Inventory supervisor.
• Issuing that Customers are attended to in a timely, courteous and caring manner at all times.
• Attending to Customer queries relating to used cards, missing cards, Status 3 cards etc and escalate accordingly.
• Reporting and record of all queries resolutions in soft and hard copies.
• Escalated Stock losses or theft as reported by Business Partners.
• Collating, arranging and keeping in an orderly manner all historic documentation of Inventory data (specs, price changes, new products etc) in soft and hard copies.
• Handling and effecting the timely integration of all manual transactions with the system and maintaining the necessary records of all such transactions are kept for easy audit trail.
• Identifying and escalating system queries and problems with regards to stock from IFS.

He shall be reporting to Regional Logistics Operations Supervisor

The job conditions is Standard MTN working conditions with permanent employment status

Requirements
Graduate with HND/BSc
Minimum of 1 year relevant experience

MTN JOB VACANCIES: Apply here now.

Closing date: October 20, 2011